Last updated: May 2026
Who we are
This website is operated by Mt Eden Heat Pumps, a heat pump installation business based in Central Auckland, New Zealand. When this policy refers to "we", "us", or "our", it means Mt Eden Heat Pumps.
If you have any questions about this policy, contact us at info@coolweb.design or by phone on 09 243 0791.
What information we collect
We collect personal information only when you provide it to us directly, including:
- Your name, email address, and phone number when you submit a quote request or contact form
- Your property address and details about your home when relevant to a quote
- Any other information you voluntarily include in a message to us
We do not collect sensitive personal information and we do not collect payment information through this website.
How we use your information
We use the information you provide solely to:
- Respond to your enquiry or quote request
- Arrange and carry out your heat pump installation
- Contact you about your job before, during, and after installation
We do not use your information for marketing purposes, and we do not sell or share your personal information with third parties except where required to carry out the installation (for example, passing your address to our registered electricians).
Warmer Kiwi Homes applications
If you apply for a Warmer Kiwi Homes grant through us, we will submit your personal information to EECA (Energy Efficiency and Conservation Authority) on your behalf as part of the grant application process. This is required to process your application and you will be informed of this before we proceed.
Website analytics
This website may use standard analytics tools (such as Google Analytics) that collect anonymised data about how visitors use the site, including pages viewed and time on site. This data does not identify you personally and is used only to improve the website.
Cookies
This website uses cookies. Cookies are small files stored on your device that help the site function correctly and allow us to understand how it is being used. You can disable cookies in your browser settings, though this may affect some site functionality.
How we protect your information
We take reasonable steps to protect any personal information you provide from unauthorised access, use, or disclosure. We store contact form submissions securely and access is limited to the people who need it to respond to your enquiry.
Your rights
Under the Privacy Act 2020 (New Zealand), you have the right to access the personal information we hold about you and to ask us to correct it if it is inaccurate. To make a request, contact us at info@coolweb.design.
Third-party links
This website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
Changes to this policy
We may update this privacy policy from time to time. The current version will always be available at this URL. Continued use of this website after any changes constitutes acceptance of the updated policy.
See also: Terms and Conditions